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Web Integration Project (WIP): Removal of Client Care Module

The On-line Client Care Module was originally launched in October 2006. The purpose of this application was to provide on-line access to all those clients who had an account with Publishing and Depository Services (PDS), essentially providing account information 24/7. Customers were asked to register themselves through the On-Line Client Centre where they would receive a client number in order to access account information on-line and change personal account information at will.

Unfortunately, it has become increasingly clear that the Client Care Module is not being sufficiently utilized by our clients. Although PDS has availed itself of every opportunity to promote the use of this Module, all efforts to encourage further use have been unsuccessful to date. There are considerable costs involved in the conversion of this Module to the Web Integration Project (WIP) which incorporates Common Look and Feel as well as migration to our financial system, SIGMA, and PDS cannot justify incurring these expenses.

The first production release of WIP was planned for March 12, 2009 and one of the changes planned in Release 4.7 is the removal of the Client Care Module. Please note this release is being postponed until further notice. Information on the new schedule will be made available in the next few days.

Services

Clients who have enrolled in the e-mail notification service will continue to receive Standing Order notifications, subscription renewals, quotes and prepayments by e-mail. Those interested in receiving notices via e-mail should contact Customer Service by fax, telephone or e-mail. To change your personal account information please contact Customer Service directly at:

Telephone Order Desk: (613) 941-5995 or 1-800-635-7943
Fax: (613) 954-5779 or 1-800-565-7757
E-mail: publications@tpsgc-pwgsc.gc.ca